Cancellation & Rescheduling Policy
Cancellation & Rescheduling Policy
Andy’s House Health and Home Services — web page copy, ready for layout
When you book with Andy’s House, a driver and vehicle are reserved just for you. These policies let us keep every promise we make — to you, and to every client counting on us that day.
Reservation Fee
$50 reservation fee, required at booking. This fee is applied toward your final invoice — it is a deposit, not an extra charge. All reservations require a valid credit card on file; we cannot hold a reservation without one. Applicable charges under this policy are applied to the card on file.
Cancellation & Rescheduling
| When you cancel or reschedule | Cancellation | Rescheduling |
|---|---|---|
| More than 48 hours before pickup | Full refund of your $50 reservation fee. No other charges. | Reservation fee transfers to your new trip. No other charges. |
| 24–48 hours before pickup | 50% of the quoted trip cost. Your reservation fee is applied toward this balance. | Reservation fee transfers to your new trip. No other charges. |
| Less than 24 hours before pickup | Full quoted trip cost. Your reservation fee is applied toward this invoice. | Reservation fee is forfeited. A new reservation fee is required to rebook. |
Tip: rescheduling is always the better deal — whenever plans change, move your trip instead of cancelling it.
Exceptions — Never Charged as Cancellations
- Facility-caused delays. Late hospital discharges, extended procedures, and appointment delays caused by the medical facility are never charged as cancellations as long as notice is provided 30 minutes before scheduled pick up time. We know discharge day rarely runs on schedule — that’s not your fault, and you won’t pay for it.
- Documented medical emergencies. If a medical emergency prevents your trip, contact us as soon as you safely can and we will waive cancellation charges.
Facility Partners
For our contracted facilities and standing-order clients: cancellation terms are governed by your service agreement, not this page. Questions? Call your account contact directly.
Questions
All fees are based on the total trip cost quoted at the time of booking. For questions about this policy, call or text 720-420-9095, or email information@andys.house.
Designer notes: add “Cancellation Policy” to the footer legal links (Privacy Policy · Refund Policy · Cancellation Policy). Fix the copyright line to “© 2026 Andy’s House Health and Home Services. All rights reserved.” FAQ addition: “What if I need to cancel? — Cancel more than 48 hours ahead for a full refund of your reservation fee. Inside 48 hours, fees apply — see our full Cancellation Policy. Facility-caused delays are never charged.”
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why Choose Andy's House over Ride Share
Drivers You Can Trust-Verified
FBI background checks, clean driving records, random drug testing, CPR/First Aid and PASS certified. Not a stranger in their personal car.
Vehicles are GPS monitored
Our vehicles are equipped with state-of-the-art Samsara Camera System which alerts drivers and dispatch of any safety concerns.
Discharge Services
Andy's House is an approved discharge provider for post hospitalization and post procedure pick-ups.
Door-through-Door Service
Our team will ensure you are safely inside your destination.
Wheelchair Accessible- Every Day
Andy's House has a fleet of 13 wheelchair accessible vans and securement certified drivers.